Archive for Customer

Its about the customer, not the technology

April 18 2008

Today, the hard work of multiple PSC employees on a discovery project was presented to a customer. We were reviewing an application framework and making recommendations. One of the pieces is the Output Generation Layer. The requirement is to have the output be in PowerPoint files. From there, they can generate a PDF or HTML, but we need something that in an electronic presentation format that scales. When I came to PSC, I was a very one-sided consultant. I was passionate about Lotus Notes and Lotus SmartSuite. I tolerated Microsoft Office, because people used it. But anything else, I loathed. I was so focused on the holy war of one technology and brand that I hated everything else. It didn't matter if it was Microsoft, Novell, Oracle, or anyone else .. it was not Lotus. And for many years, only the Lotus brand at IBM was something I cared about. PSC describes itself as a business technology services consulting firm. Our job is to listen (get it, it's all in the way we listen) and h